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Returns Policy

You may return most new, unopened items within  7 days of delivery for a Refund A Restocking Fee of 10 % Will Be Applied. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 3-4 Business Days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Reasons Supporting Free Return
 
Return reasonNote
DOA(Dead on arrival) You can reject it directly if it is confirmed damaged
Wrong item sent Please provide us with clear pictures of the item, the SKU/PN number and all shipping labels on the package
Doesn't match the description Please provide us with some photos to show the problem
Quality issues Please provide us with some pictures or videos to verify it

 

 Reasons Not Supporting Free Return

Return reasonNote
Arrived too late                            Royal Prints Electronics and Machinery  will not offer free returns if the delivery is                                                                            delayed due to reasons out of our control.
Don’t want/need/like it                                   Receive the item but change your mind/order by mistake/price changes
Without manual or non-standard manual                                                       Contact us for an electronic or video manual
User’s error                                           Any damage caused by user’s misoperation will not be covered

 

Note: For above return situations, the buyer will bear the cost of return & restock.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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