Depending on what you ordered, our ability to make changes to the order (such as to the chosen designs, brand, or size) will be limited.
This article provides detailed information on the topics listed in the catalog about our Changes Policy.
Product & Size Changes
Depending on what you ordered, our product & size change window will differ slightly.
These items take only a short time to process before shipping. blades, mats, heat press, vinyl
Because these items process very quickly, we can only change the chosen color and sometimes size within 1 hour of the order being confirmed. Please email our customer service team with your order number and your change request within 1 hour.
Please note: We’ll have to charge you the custom fee for changes for price difference. Instead, if you need to change item please inform us of such via customer service team with your order number.
Add or Delete Items
If you ordered too many items or not enough and are still within your change time window, you can email our customer service team your order number and change request. They’ll help delete the item you don’t want or add the item you need to your existing order.
If the change you want cannot be made, you can use our filters to see if you can find a similar style that already comes with the features you are looking for.
Shipping Address Changes
We understand that sometimes you may input the wrong address when placing your order and need to change it after. You can log in to the "My Orders" page, and find the order that you need to change the address. On the order details page, you can edit the shipping address (Except the country).
By submitting the changes you made, it doesn’t mean that the shipping address is successfully changed. Our website will automatically create a ticket for your new address and forward it to our customer service team. They’ll change the address for you afterward.
If you need to change the country information, there might be shipping address limitations or shipping fee differences. Please contact our customer service for more details.
Important Notes
Due to time differences, there may be some delays in our customer service processing time. Therefore, we suggest you submit your change request within the following change window:
If you submit your change request after the change window, we reserve the right to refuse your request. And if your order is shipped before we start processing your request, the change cannot be made. And we are not liable for this situation.
Even though we accept some change requests, we still don’t recommend doing so. Keep in mind that cancellation is not guaranteed.
