ORDER INFORMATION Q: How do I place an order? A: Orders can be placed directly on our website. If you are unable to process an order on®, please send an email to Customer Care for assistance. Q: What if I need to cancel or change my order? A: We are unable to modify or cancel orders. If you want to change or add to your order, please place a separate order for any item not in your original order. Any unwanted items can be returned. For product return instructions, please visit our Return Policy Once the returned item has been received at our warehouse, a credit for the product price and tax or processing fees will be issued to your account in approximately 2 to 3 weeks. If the item ran out of stock before your order was processed and we canceled your order, you may contact our Customer Service team for a replacement honoring the promotional price from your original order Q: How can I check the status of my order? A: To track the status of your order, click the Track Order link in the bottom section of every page on You will need your order number and the e-mail address used to place the order. Please allow 2-3 days for your order status to post. If you are a registered user, you can also check your order status using the "My Account" link on the home page. Q: What payment methods can I use? A: You may pay for your order with a VISA, MasterCard, Discover or American Express credit card or debit card, with your PayPal or Visa Checkout account, or for T.T. Customers only, a Royal Prints Gift Card. Currently, we are unable to accept payment by check, or payment by VISA, MasterCard, Discover, or American Express branded gift cards. At this time, you may only use one credit card per order. .® will add a authorization for funds to your payment method for the total amount or your purchase. Once your order ships, the charge will appear on your payment method. There may be multiple charges if your order is sent in many different shipments. All.® orders prices will be displayed and charged in TTD Dollars, USD. For international customers, additional credit card fees may apply; your credit card company may charge a fee for converting payment into USD. Please note that® does not offer a layaway plan, But however offer a payment plan. Q: Why are there multiple authorizations on my credit card? A: You may see multiple authorizations on your account if you attempted to process an online order multiple times by hitting the "submit" button. Even if your order did not process, you may still see an authorization on your account. An authorization is a pending charge or hold on a payment account and is not a true charge. The authorization on your credit card or PayPal account allows to make sure the account is valid and has the necessary funds available to process your order. Your payment method is not charged until we ship your order. The release of an authorization may also appear as a refund on a credit card statement, or the authorization may be deleted from the account entirely. The void may take 7 business days (or longer, depending on your bank) to appear. Q: Are credit card purchases safe®? A: Yes, your credit card purchases are safe on ®. We use secure servers and Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet. For additional information on how ® maintains your privacy and security, please click on Privacy Policy in the upper left-hand navigation area. We will securely store your personal billing information only if you have registered with us and have indicated that you wish us to store your credit card information. The secure storage of this information will facilitate a quick and convenient checkout for you. If you are not a ® member, your payment information will not be stored or saved. Q: Can I save items in my shopping bag for purchase at a later date? A: Yes. If you are logged into your account, you will be able to Save for Later any item that is in your shopping bag. However, inventory for items is not held, so no guarantees for availability can be made for items saved in your shopping bag. Q: How do I purchase 100 yards or more of fabric? A: For fabric orders of 100 yards or more, please email a Bulk Order Specialist. Q: How can I place a bulk order of a product, when there is not enough in stock? A: To place a bulk order for a product with a quantity in stock that does not meet your needs, please email a Bulk Order Specialist. Q: What if I placed an order on prior to it being merged into the new site experience? Will my order still be fulfilled? A: Yes, your order will still be fulfilled. If you have questions regarding the status of your bulk purchase, please email a Bulk Order Specialist. PRODUCT INFORMATION Q: An item was in the weekly ad, is it on the website? A: To find items seen in our ads, you can use the "Search" box located at the top top of every page or you can click on the weekly ad where you will find a link if the item is available online. Please email Customer Care for assistance. Q: What if I can't find an item on the website? A: If an item no longer appears on the website, it may be out of stock or discontinued. Please email Customer Care for assistance. Q: Can I resell Royal Prints Electronics and Machinery merchandise? A: No resellers. We reserve the right to limit quantities, no rain checks. Q: Does® offer backorders and/or rain checks? A: No, we are not able to offer backorders or rain checks. Q: How can I find more information about an item on the website? A: Many items have additional information available. To find out more: Read what other customers say about an item in the customer reviews Read the Description tab and Shipping and Returns tab on the Product Detail page See other items by a certain brand by clicking the Shop by Brand link If you have more questions about an item's picture or description, please email Customer Care for assistance. Q: How do I place a special order for products not found on A: Please contact your local Royal Prints Electronics and Machinery store to place special orders for products not available on ®. INTERNATIONAL ORDERS Q: Do you ship internationally? A: Yes. Please refer to our International Orders page for details. Q: What is your international shipping policy? A: Please refer to our International Shipping page for details. Q: What is your international return policy? A: Please refer to our International Return Policy page for details. GIFT CARDS Q: How do I purchase a Royal Prints Electronics and Machinery gift card? A: Royal Prints Gift Cards can be purchased online at ® or at any. To purchase a Royal Prints Gift Card online, go to the Gift Card link at the bottom of any page on in footer. Complete information to purchase. Q: Where can I use a Royal Prints Electronics and Machinery gift card? A: Q: Can I use multiple gift cards online? A: Yes. On the payment page during checkout, you can use multiple gift cards for checkout. Q: How can I check the balance of my Royal Prints Electronics and Machinery gift card? A: You can check your gift card balance online by visiting our Help Center or visiting our Check Your Balance Q: What if my gift card does not have a PIN number? A: If your card does not have a PIN number or cannot be activated, you may have a card that can only be used in stores. For more information, please email Customer Care Q: Can I use a gift card to purchase a gift card? A: No. At this time you cannot purchase a gift card with a gift card. Q: What are the terms and conditions for gift cards? A: Please refer to our Gift Card Terms & Conditions for further details. Q: Can I reload my Gift Card after I've spent the full value? A: Not at this time.