Royal Prints Electronics and Machinery offers free returns within 7 days of delivery for most items sold on Royal Prints Electronics and Machinery. Certain restrictions and exceptions apply as outlined below. All items must be unused and in the original retail packaging.
We reserve the right to refuse a return if an item is not returned in its original condition, including all packaging and tags.
If you are unsure about whether your item is eligible for return, you can check the product description page or email firstname.lastname@example.org.
Damaged Items and Vendor Defects
If an item is damaged upon delivery, please reach out to Royal Prints Electronics and Machinery within 7 days of delivery to ensure that we can get you the proper replacement. You will be prompted to provide a photo/video of the damaged item and any packaging. For registry guests, please reach out to email@example.com with your order number, photos of the damage, and provide an address for where you want the replacement to be sent. If you need assistance creating your return, email firstname.lastname@example.org with your order number and photo of the damage.
If the item is defective within 30 days of delivery, please contact customer service at email@example.com and provide a photo of any visible defects as well as any information pertaining to the issue, regular care and use, and any possible troubleshooting of the issue. For all other defective items, we'll refer to the manufacturer’s warranty.
By default, Royal Prints Electronics and Machinery is a retail store and we encourage. Should a package go missing in transit, please contact customer service at firstname.lastname@example.org within 21 days of delivery. After 21 days, we may not be able to replace your order.
Due to the size and weight of certain items, they will be delivered to you by a local freight carrier. Any charges for this service will be listed on the product’s description page. Your order will have an estimated arrival date and after your item has shipped from our warehouse, our freight carrier will reach out to you directly to schedule a delivery appointment. For any additional questions regarding this service, please reach out to email@example.com for more information.
Please note that this service is curbside delivery only, and it will be up to you to make personal arrangements to get the item into your building or residence. Assembly is not included in this service.
Please inspect all curbside delivery orders before signing off on your delivery. Please contact us at prints.royal2yahoo.com if you receive a damaged curbside delivery order , so that we can assist you.
Any customer who purchases a product(s), takes it away and comes back subsequently claiming that the item is incompatible will not be refunded or decides that they purchased the wrong item. However, in the unlikely event that the customer insists that a refund is absolutely required, (a) A 15% restocking fee will apply to the cost of all returns for refund under this circumstance or (b) Royal Prints Electronics and Machinery will replace the item without cost to the customer up to the value of the purchased item with anything from our current inventory or (c) The customer will be given the opportunity to accept a credit note for value of the purchased item, to be used within (6) six months of the issuing of the credit note.
Reasons Supporting Free Return
|DOA(Dead on arrival)
||You can reject it directly if it is confirmed damaged
|Wrong item sent
||Please provide us with clear pictures of the item, the SKU/PN number and all shipping labels on the package
|Doesn't match the description
||Please provide us with some photos to show the problem
||Please provide us with some pictures or videos to verify it
Note: Please contact us with necessary pictures or videos for above return situations. Once verified, We will offer you a suitable solution.
Reasons Not Supporting Free Return
|Arrived too late
||Royal Prints Electronics and Machinery will not offer free returns if the delivery is delayed due to reasons out of our control.
|Don’t want/need/like it
||Receive the item but change your mind/order by mistake/price changes
|Without manual or non-standard manual
||Contact us for an electronic or video manual
||Any damage caused by user’s mis operation will not be covered
Note: For above return situations, the buyer will bear the cost of return & restock.
How long does it take to receive my refund?
||Refund Processing Time
||Within 3-15 business days after receiving the refund email (depends on your card issuer)
||We will not charge you any processing fee
||Up to 48 hours after you receive the refund email
||Depending on your financial institution, it can take up to 14 days for the funds to show in your account.
Note: If you have not received a refund within the time frame, please fell free to contact us or your card issuer.
Statement: Royal Prints Electronics and Machinery reserve all the right for the final explanation of the return and refund policy. If you have any questions, please don't hesitate to contact us .